Last Updated: [07 January 2024]
Welcome to contact.bongobite@gmail.com We're dedicated to providing a seamless and reliable food delivery service. This shipping policy outlines the details of our delivery process to ensure a transparent and satisfactory experience for our customers.
1. Delivery Areas:
1.1 Service Coverage:
We currently deliver to selected areas and are continually expanding our service areas.
2. Delivery Times:
2.1 Standard Delivery:
Our standard delivery times vary based on your location and restaurant availability. You can find estimated delivery times during the checkout process. We strive to deliver your food within 30 minutes to 1 hour. During peak traffic times, delivery may take slightly longer. We appreciate your patience and are committed to ensuring your order arrives fresh and hot.
2.2 Rush Delivery (if applicable):
We offer rush delivery options for those who need their orders expedited. Additional fees may apply. Please check for availability during checkout.
3. Order Tracking:
3.1 Real-Time Tracking:
For your convenience, real-time order tracking is available. You can monitor the status of your order from preparation to delivery right from your account.
4. Delivery Charges:
4.1 Fee Structure:
Delivery fees are determined based on your location, order size, and the policies of the individual restaurants. Delivery charges will be clearly displayed during the checkout process.
5. Delivery Confirmation:
5.1 Confirmation Email/SMS:
Once your order has been successfully delivered, you will receive a confirmation email or SMS. Please ensure that you provide accurate contact information during the ordering process.
6. Contactless Delivery:
6.1 Safety Measures:
To prioritize the safety of our customers and delivery partners, we offer contactless delivery options. Please specify your preference during the checkout process.
7. Delays and Unforeseen Circumstances:
7.1 Factors Beyond Control:
While we strive to meet delivery expectations, unforeseen circumstances such as traffic, weather conditions, or other external factors may lead to delays. We appreciate your understanding in such situations.
8. Changes to Delivery Policy:
8.1 Policy Updates:
We reserve the right to update and modify our delivery policy. Any changes will be communicated through our website. Please review this policy periodically.
9. Customer Support:
9.1 Contact Information:
If you have any questions or concerns about our shipping policy, please contact our customer support team at contact.bongobite@gmail.com.
Thank you for choosing www.Bongobite.com
