Refund Policy for [ www.bongobite.com ]
Last Updated: [07 January 2024]
Thank you for choosing www.bongobite.com We value your satisfaction and want to ensure a seamless experience with our services. This refund policy outlines the terms and conditions for requesting and processing refunds.
1. Order Cancellation and Refund Eligibility:
1.1 Cancellation Window:
Orders can be canceled within 1 minutes of placing the order. After this window, cancellations may not be possible due to food preparation processes.
1.2 Refund Eligibility:
Refunds are eligible under the following circumstances:
Incorrect or incomplete order delivered.
Orders canceled within the specified time frame.
Quality issues or items missing from the order.
2. Process for Requesting a Refund:
2.1 Contact Customer Support:
To initiate a refund request, contact our customer support team immediately through contact.bongobite@gmail.com. Provide your order number and details of the issue.
2.2 Photographic Evidence:
In cases of quality issues or missing items, we may request photographic evidence to better understand the problem and expedite the resolution process.
3. Refund Methods:
3.1 Original Payment Method:
Refunds will be processed using the original payment method. Please allow 5-7 business days for the funds to reflect in your account.
3.2 Refund Vouchers or Credits:
In certain cases, we may offer refund vouchers or credits for future orders as an alternative to a monetary refund.
4. Non-Refundable Circumstances:
4.1 Change of Mind:
Refunds will not be provided for change of mind or if the customer mistakenly orders the wrong items.
4.2 Delayed Delivery:
Refunds will not be issued for delays caused by unforeseen circumstances such as weather conditions, traffic, or any other situation beyond our control.
5. Refund Review Process:
5.1 Customer Support Assessment:
Our customer support team will assess each refund request on a case-by-case basis, considering the circumstances and providing a fair resolution.
5.2 Notification:
You will be notified of the refund status through the email or contact information provided during the order process.
6. Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer support team at contact.bongobite@gmail.com.
Thank you for choosing www.bongobite.com
